SW TICKETS
Support operations built for broadcast teams.
SW Tickets brings customer support, service-desk workflows, SLA management and StreamWarcher incident operations into one professional support platform.
SERVICE DESK
From customer request to operational resolution
Email-to-ticket, customer portal access, teams and assignment, internal notes, attachments, SLA and escalation workflows, automation, knowledge base, reporting and dedicated SW Monitor stream incident handling.
CORE CAPABILITIES
Manage support and stream incidents with one workflow.
01
Ticketing
Email, portal and agent-created tickets with complete conversation history and assignment workflows.
02
SLA
Response and resolution targets, at-risk visibility, breach tracking and escalation automation.
03
Stream Incidents
Dedicated handling and reporting for confirmed SW Monitor Stream Availability incidents.
04
Reporting
Operational, weekly and monthly reporting for support performance and management review.
SW TICKETS